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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Janet Jordan

Janet Jordan

December 5, 2024

5  out of  5
rating by Janet Jordan
"I have been a State Farm customer for 40 years. I have had the distinct pleasure of knowing and working with Yvette for over 30 of those years. She provides over the top service any time i need it. Thank you, Yvette, for always being there!! Bobby Jordan"
We responded:
"Janet, Thank you for your incredible loyalty over the past 40 years! It’s wonderful to know that Yvette has been such a valuable part of your experience for over three decades. We’re grateful for her dedication and the exceptional service she provides. If you ever need anything, our office is always here to help."
Profile photo of Jim Mortimer

Jim Mortimer

August 24, 2024

5  out of  5
rating by Jim Mortimer
"Great service - proud to be with Jerry Kroll and Alicia Czarnek for 25 years!"
We responded:
"Hey Jim, Thank you for the positive feedback. It's important for us to know we are getting it done for you. We sincerely appreciate your business."
Profile photo of Madeline DiFraia

Madeline DiFraia

April 15, 2024

5  out of  5
rating by Madeline DiFraia
"Ms. Yvette is the best!! She is professional and personable. And the absolute sweetest!!! I have stayed with State Farm and specifically with Jerry Kroll because the outstanding customer service from Yvette and the ladies that answer the phone!"
We responded:
"Hey Madeline, It takes a special kind of person to make her profession a personal crusade. She takes pride in her work and appreciates this recognition "
Profile photo of Parth K

Parth K

April 12, 2024

5  out of  5
rating by Parth K
"Staff is excellent and they work with you to get the best coverage and price for you!"
We responded:
"Thank you for the five-star review, Parth! I am happy to hear that our team provided you with excellent service and worked with you to find great coverage for your needs. If you ever have any further questions or need assistance, please don't hesitate to reach out! -Jerry"
Profile photo of Rich Patrick

Rich Patrick

April 12, 2024

5  out of  5
rating by Rich Patrick
"Yvette was very helpful in deciding which coverages we should purchase. And, more important to me, she immediately responded by email."
We responded:
"Thank you for your kind review, Rich! I am thrilled to hear that Yvette was able to assist you in deciding which insurance to purchase with efficient customer service. If you have any further questions or need assistance in the future, please don't hesitate to reach out! My best to you and Marji- Jerry"
Profile photo of Dianne Lueckenhoff

Dianne Lueckenhoff

April 3, 2024

5  out of  5
rating by Dianne Lueckenhoff
"Jerry and his team are amazing! Very knowledgeable and quick to respond. Happy to be their client."
We responded:
"Thank you, Diane. There is always a lot going on in this industry. we are doing our best to keep up with the 'fine print' for the benefit of our customers. We appreciate your business."
Profile photo of Chloe Kim

Chloe Kim

March 29, 2024

5  out of  5
rating by Chloe Kim
"We have had such a great experience with the Jerry Kroll team! They are responsive and helpful when we have questions. We thankfully haven’t needed to use them very often but appreciate knowing they are there if we do."
We responded:
"My team takes the slogan, "Like a good neighbor State Farm is there." Taking care of our clients is our primary concern."
Profile photo of alexander sanchz

alexander sanchz

March 26, 2024

5  out of  5
rating by alexander sanchz
"5 Estrellas para la senorita Abigail excelente atencion persona muy amable 100% confiable lo recomiendo"
We responded:
"Miss Abby is our newest team member and has quickly adapted to our culture of Customer First. I am very proud to have her on our team."
Profile photo of Jim Munafo

Jim Munafo

March 15, 2024

5  out of  5
rating by Jim Munafo
"Yvette Miller is amazing! She is always quoting me stuff (I'm always looking to buy something!) and she gets me the insurance quote super fast! She always has a great attitude and is just a great person."
We responded:
"Thanks Jim. Yvette is a huge asset to our agency. Importantly, she is the same Yvette every day. ON time to work, rarely ill, always comes ready to work."
Profile photo of Jim Bertus

Jim Bertus

March 14, 2024

5  out of  5
rating by Jim Bertus
"Been with Jerry Kroll for over 30 years and the relationship has always been top notch. The staff is always prompt in their responses to all inquiries. Questions are answered quickly. If I have any problems with a claim they are quick to help it get resolved."
We responded:
"Thanks for the review, Jim! We try our hardest to make sure we stay on top of your insurance inquiries, and I’m happy to hear we’ve fulfilled that for you over the last 30 years! We hope to keep up the great expectations! -Jerry"
Profile photo of andrea lucas

andrea lucas

March 13, 2024

5  out of  5
rating by andrea lucas
"Jerry Kroll State Farm insurance, is the best. Jerry, Alicia and the staff are all professional, knowledgeable and are very helpful."
We responded:
"Hey Andi, Thank you very much taking the time and making the effort to give us such a positive review. You've been with us from the beginning. thru rate hikes and premium reductions. We stive to provide personal attention and value for you."
Profile photo of Lesley Trembulak

Lesley Trembulak

March 12, 2024

5  out of  5
rating by Lesley Trembulak
"Yvette was quick to respond to my request and my question was answered and taken care of. Highly recommend!"
We responded:
"Thanks for the five-star review and recommendation, Lesley! I am glad Yvette could assist you efficiently. If you have any more questions, please reach out to our team again! -Jerry "
Profile photo of Megan Rollow

Megan Rollow

March 6, 2024

5  out of  5
rating by Megan Rollow
"We recently switched to Jerry Kroll for our insurance needs, and working with him and Ms. Yvette has made the transition so easy! Ms. Yvette is the best. She is always willing to help and is ready to answer any questions. If you're looking for a new insurance agent, Jerry Kroll and is awesome team is the way to go!"
We responded:
" Thanks for the positive review, Megan! I am glad you made the switch to working with our team. Yvette and I have enjoyed assisting you and are here for any help you may need in the future! -Jerry "
Profile photo of manuel romero

manuel romero

March 4, 2024

5  out of  5
rating by manuel romero
"Good"
We responded:
"Thank you, Romero. We like writing new business, but the heart of our business plan is serving all our customers. "
Profile photo of Donna Rosenfeld

Donna Rosenfeld

February 27, 2024

5  out of  5
rating by Donna Rosenfeld
"Always a pleasure to work with Yvette. She knows how to get the job done in a professional and speedy manner. Been with this agency for many many years. Always great service."
We responded:
"Thanks Donna. In addition to being an exceptional person she embodies and displays all the traits of the model for customer service persons. We are so lucky to have her on our team."
Profile photo of Lares Carolina

Lares Carolina

February 23, 2024

5  out of  5
rating by Lares Carolina
"Abby Is the sweetest and Is always very helpful"
We responded:
"Abby is the newest Team member. her focus is on helping customers get the coverage they need and at the right price "
Profile photo of Anthony Lara

Anthony Lara

February 15, 2024

5  out of  5
rating by Anthony Lara
"Muy atentos sobre todo ivette"
We responded:
"Thank you, Anthony. Listening and following up are strengths that Yvette uses in our office every day. We appreciate the opportunity to help any way we can."
Profile photo of Seth Riklin

Seth Riklin

February 9, 2024

5  out of  5
rating by Seth Riklin
"I have had my home, car and umbrella liability coverage with Jerry Kroll for a number of years. The customer service is outstanding. Alicia has been a pleasure to work with, and makes sure that I have the right coverage at the best price. I wouldn't go anywhere else."
We responded:
"Seth: Thanks for taking some extra time and effort to give us a review. It is our intent to provide service good enough that you can confidently refer your neighbors and friends. Alicia really is really excellent at what she does."
Profile photo of MARK NOWLIN

MARK NOWLIN

February 8, 2024

5  out of  5
rating by MARK NOWLIN
"Great office personnel and quick to return my calls."
We responded:
"Thanks Mark. Jenna is a critical asset in the operation of my agency. As you know, she is my favorite daughter."
Profile photo of Yasmay Jimenez

Yasmay Jimenez

February 7, 2024

5  out of  5
rating by Yasmay Jimenez
"Personal muy amable y muy disponible lo recomiendo 💯 %"
We responded:
"thank you. we try to meet needs of our clients in a friendly and efficient way. We're here for all your insurance needs."
Profile photo of Jimmie Mize

Jimmie Mize

January 20, 2024

5  out of  5
rating by Jimmie Mize
"During the week always familiar voices answer the phone. 24 hour service outside office hours. Quick answers, followup is fast, always personable staff and after 25 years I have no complaints."
We responded:
"Thank you for the kind review! Our office strives to provide the best service possible, and we are thankful for wonderful customers like you! "
Profile photo of Dan Hillen

Dan Hillen

September 21, 2023

5  out of  5
rating by Dan Hillen
"Good service from the staff"
We responded:
"Hey Dan, Thanks for the positive review. Please let me know immediately if our service is ever less than what you have come to expect. I take ALL comments seriously and use them to make my team even better."
Profile photo of Mathew Watson

Mathew Watson

January 6, 2023

5  out of  5
rating by Mathew Watson
"This is an excellent insurance office. Got all my questions answered and didn’t have to wait hours. I appreciate Jerry and his State Farm team"
We responded:
"Hey Mathew. Thank you so much for the 5 star review on the Jerry Kroll State Farm Agency! Our goal is to insure the local community of Katy with great Auto, Home, Life and Business insurance, while providing great service. "
Profile photo of Kaiba quint

Kaiba quint

January 6, 2023

5  out of  5
rating by Kaiba quint
"I highly recommend this State Farm office to anyone looking for professional and courteous people to work with. Jerry runs a good operation and always helps with my coverages"
We responded:
"Thank you for our kind and generous review. It helps us help others as well."
Profile photo of Charles Peterson

Charles Peterson

September 22, 2022

5  out of  5
rating by Charles Peterson
"Awesome team!"
We responded:
"Thank you, Chuck. I apologize for being so delinquent in my reply."