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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Chris Pfeiffer

July 31, 2025

5  out of  5
rating by Chris Pfeiffer
"I have used this agency for home & auto for over 20 years and I love them. We have moved several times in Texas and I keep Jerry Kroll agency because they are the best!"
We responded:
"Hey Chris, Thank you for your recent review. It is testament to the effort Yvette, Alicia, Jenna, Abby and Josh put into their jobs. They take seriously their commitment to make the State Farm "GOOD NEIGHBOR" philosophy a reality. Thank you for your loyalty to State Farm and my agency."
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John 17

July 18, 2025

5  out of  5
rating by John 17
"Simple, straightforward quote process, good prices, nice folks. Josh Guerro was my specialist, he provided me with a quote, answered my questions, didn't bug me over the phone, was over email and didn't spam me. Thank you again."
We responded:
"Thank you for your review, John! I'm happy to hear that you found our quote process simple and straightforward. It's great to know that Josh provided you with excellent service and respected your communication preferences. We appreciate your feedback and are here if you need anything else!"
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Timothy Oyedele

July 17, 2025

5  out of  5
rating by Timothy Oyedele
"Abby was super friendly and thorough with helping me get my car insurance with no fluff, no hidden fees, and no shady fine print. If I could give more than 5 stars I’d do it in a heartbeat"
We responded:
"Thank you for your review, Timothy! I'm happy to hear that Abby provided you with such a friendly and thorough experience. We strive to make the process as straightforward as possible, and it's great to know we met your expectations. If you ever need anything else, feel free to reach out!"
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Michele Goldberg

July 16, 2025

5  out of  5
rating by Michele Goldberg
"Jerry Kroll has been my State Farm Insurance Agent for years. His office staff is always efficient, knowledgable, courteous, ready to help, and when I need to speak directly with Jerry, he makes himself available. I highly recommend Jerry Kroll State Farm Insurance."
We responded:
"Thank you, Michele! I'm happy to hear that you've had such a positive experience with our office. We strive to provide efficient and courteous service, and it's great to know that our efforts are appreciated. If you ever need anything, feel free to reach out!"
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Venessa Ballard

July 14, 2025

5  out of  5
rating by Venessa Ballard
"Abby has been the best insurance agent I've had to where I had to share my experiences with others. Ive sent Abby several of my peers for insurance which she will take care of you and she is very responsive for when you are needing assistance asap. Thank you Abby"
We responded:
"Thank you, Venessa! I'm happy to hear about your positive experience with Abby. Her dedication and responsiveness are truly valued here. We appreciate your referrals and trust in our service. Let us know if there's anything else we can do for you!"
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Louise Gibbon

July 10, 2025

5  out of  5
rating by Louise Gibbon
"Great team for you rinsurance needs"
We responded:
"Thank you, Louise! I'm happy to know that our team has met your insurance needs. We appreciate your support and look forward to assisting you with any future questions or needs. Thanks for choosing us!"
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Nana K (Nana K)

July 1, 2025

5  out of  5
rating by Nana K (Nana K)
"Jerry Kroll has been our State Farm Agent for many years & I am completely satisfied with the service I receive. Yvette Miller is my point of contact from his office & I could not ask for anyone more helpful as her. She always goes out of her way to help me on anything I have every asked for help on. I have dealt with a couple of others in the office with specific things and they have been as helpful."
We responded:
"I agree, Yvette is fantastic. She a people pleaser by nature. She is also a professional insurance rep. She is up to date on all operation processes. She is also our 'claim LEAD' If you have a claim, she takes care of it for you. "
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Kara Kott

May 22, 2025

5  out of  5
rating by Kara Kott
"Great insurance agency for anyone who is looking for one. Office is accessible in person but they are also very helpful over the phone. Staff is knowledgeable and Jerry clearly cares about his customers. Highly recommend."
We responded:
"Thank you, Kara! I'm glad you found our office accessible and our team helpful both in person and over the phone. It's wonderful to know that our knowledgeable staff and dedication to our customers made a positive impression. We're here for any of your insurance needs, so feel free to reach out anytime!"
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Todd Smith

May 14, 2025

5  out of  5
rating by Todd Smith
"From the time I stepped into their office Jenna was pleasant. She was amazing to work with. My experience with Jerry Kroll State Farm was tremendous. It was like nothing you have ever seen. They had me saving my hard earned money in no time. This is how you make Insurance Great Again."
We responded:
"Thank you, Todd, for sharing your experience! I'm glad to hear that Jenna made such a positive impression and that you found working with our office to be amazing. It's wonderful to know we could help you save money efficiently. If you ever have more questions or need further assistance, feel free to reach out. We're here to help!"
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Katherine Marr

May 14, 2025

5  out of  5
rating by Katherine Marr
"Excellent service!"
We responded:
" Thank you for your 5-star review. It's a pleasure to have clients like you that have literally grown up with us. "
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Wendi Koeppen

May 8, 2025

5  out of  5
rating by Wendi Koeppen
"With over 20 years of experience, their team knows how to guide you through every step of the process—whether you’re selecting a policy, filing a claim, or just have questions along the way. They take the time to handhold their clients and make sure you’re never left in the dark. In a world where customer service often feels rushed or impersonal, they’re a refreshing reminder of what real service looks like."
We responded:
"Wendi, I am so grateful that you have recognized the efforts of my entire team. They all have a servant's heart and greatly appreciate when someone like you takes the time to give them the kudos they deserve"
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andrea lucas

February 27, 2025

5  out of  5
rating by andrea lucas
"Jerry Kroll State Farm insurance, is the best. Jerry, Alicia and the staff are all professional, knowledgeable and are very helpful."
We responded:
"Hey Andi, Thank you very much taking the time and making the effort to give us such a positive review. You've been with us from the beginning. thru rate hikes and premium reductions. We stive to provide personal attention and value for you."
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G R

December 9, 2024

5  out of  5
rating by G R
"It is rare to get such excellent support and service from an insurance broker. Yvette and Alicia are extremely knowledgeable, helpful and personable. Jerry, on several occasions, has provided expertise and necessary escalation. I highly recommend Jerry Kroll's Insurance Agency."
We responded:
"G R, thank you for your wonderful review! I'm glad to know that Yvette and Alicia have been so helpful and personable. It's great to hear that our team has been able to provide the expertise and support you needed. Your recommendation means a lot to us. If you ever need further assistance, we're here to help!"
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Janet Jordan

December 5, 2024

5  out of  5
rating by Janet Jordan
"I have been a State Farm customer for 40 years. I have had the distinct pleasure of knowing and working with Yvette for over 30 of those years. She provides over the top service any time i need it. Thank you, Yvette, for always being there!! Bobby Jordan"
We responded:
"Janet, Thank you for your incredible loyalty over the past 40 years! It’s wonderful to know that Yvette has been such a valuable part of your experience for over three decades. We’re grateful for her dedication and the exceptional service she provides. If you ever need anything, our office is always here to help."
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Jim Mortimer

August 24, 2024

5  out of  5
rating by Jim Mortimer
"Great service - proud to be with Jerry Kroll and Alicia Czarnek for 25 years!"
We responded:
"Hey Jim, Thank you for the positive feedback. It's important for us to know we are getting it done for you. We sincerely appreciate your business."
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Madeline DiFraia

April 15, 2024

5  out of  5
rating by Madeline DiFraia
"Ms. Yvette is the best!! She is professional and personable. And the absolute sweetest!!! I have stayed with State Farm and specifically with Jerry Kroll because the outstanding customer service from Yvette and the ladies that answer the phone!"
We responded:
"Hey Madeline, It takes a special kind of person to make her profession a personal crusade. She takes pride in her work and appreciates this recognition "
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Parth K

April 12, 2024

5  out of  5
rating by Parth K
"Staff is excellent and they work with you to get the best coverage and price for you!"
We responded:
"Thank you for the five-star review, Parth! I am happy to hear that our team provided you with excellent service and worked with you to find great coverage for your needs. If you ever have any further questions or need assistance, please don't hesitate to reach out! -Jerry"
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Rich Patrick

April 12, 2024

5  out of  5
rating by Rich Patrick
"Yvette was very helpful in deciding which coverages we should purchase. And, more important to me, she immediately responded by email."
We responded:
"Thank you for your kind review, Rich! I am thrilled to hear that Yvette was able to assist you in deciding which insurance to purchase with efficient customer service. If you have any further questions or need assistance in the future, please don't hesitate to reach out! My best to you and Marji- Jerry"
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Dianne Lueckenhoff

April 3, 2024

5  out of  5
rating by Dianne Lueckenhoff
"Jerry and his team are amazing! Very knowledgeable and quick to respond. Happy to be their client."
We responded:
"Thank you, Diane. There is always a lot going on in this industry. we are doing our best to keep up with the 'fine print' for the benefit of our customers. We appreciate your business."
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Chloe Kim

March 29, 2024

5  out of  5
rating by Chloe Kim
"We have had such a great experience with the Jerry Kroll team! They are responsive and helpful when we have questions. We thankfully haven’t needed to use them very often but appreciate knowing they are there if we do."
We responded:
"My team takes the slogan, "Like a good neighbor State Farm is there." Taking care of our clients is our primary concern."
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alexander sanchz

March 26, 2024

5  out of  5
rating by alexander sanchz
"5 Estrellas para la senorita Abigail excelente atencion persona muy amable 100% confiable lo recomiendo"
We responded:
"Miss Abby is our newest team member and has quickly adapted to our culture of Customer First. I am very proud to have her on our team."
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Jim Munafo

March 15, 2024

5  out of  5
rating by Jim Munafo
"Yvette Miller is amazing! She is always quoting me stuff (I'm always looking to buy something!) and she gets me the insurance quote super fast! She always has a great attitude and is just a great person."
We responded:
"Thanks Jim. Yvette is a huge asset to our agency. Importantly, she is the same Yvette every day. ON time to work, rarely ill, always comes ready to work."
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Jim Bertus

March 14, 2024

5  out of  5
rating by Jim Bertus
"Been with Jerry Kroll for over 30 years and the relationship has always been top notch. The staff is always prompt in their responses to all inquiries. Questions are answered quickly. If I have any problems with a claim they are quick to help it get resolved."
We responded:
"Thanks for the review, Jim! We try our hardest to make sure we stay on top of your insurance inquiries, and I’m happy to hear we’ve fulfilled that for you over the last 30 years! We hope to keep up the great expectations! -Jerry"
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Lesley Trembulak

March 12, 2024

5  out of  5
rating by Lesley Trembulak
"Yvette was quick to respond to my request and my question was answered and taken care of. Highly recommend!"
We responded:
"Thanks for the five-star review and recommendation, Lesley! I am glad Yvette could assist you efficiently. If you have any more questions, please reach out to our team again! -Jerry "
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manuel romero

March 4, 2024

5  out of  5
rating by manuel romero
"Good"
We responded:
"Thank you, Romero. We like writing new business, but the heart of our business plan is serving all our customers. "